Frequently asked questions.
Yes. Hyperfibre requires some of the equipment in your home to be upgraded to support its higher speeds." data-open="false">
Enable will install a new Optical Network Terminal (ONT) as part of your Hyperfibre order. The ONT is the white box installed on your wall that connects your home to the fibre network. This upgrade is provided and installed by Enable’s delivery partner — there’s nothing you need to organise." data-open="false">
Depending on the Hyperfibre plan you choose, you may need to upgrade your modem or WiFi router. Your modem needs to support the ultrafast speeds of Hyperfibre, and some older devices may not be suitable.
Your Internet Provider can advise whether your current equipment is compatible and help arrange a replacement if needed. Any costs for upgrading your modem or router will depend on your provider, so it’s best to check with them directly.
Hyperfibre is available to properties already connected to Enable fibre in the Christchurch region. Use the address checker on our website to confirm if Hyperfibre is available at your place." data-open="false">
Hyperfibre is available through a number of Internet Providers on the Enable network. If your current Provider doesn’t offer it yet, you have a couple of options: You can ask them when they plan to make it available, or you can explore switching to a Provider that already supports Hyperfibre." data-open="false">
Pricing for Hyperfibre plans is set by your Internet Service Provider. We recommend getting in touch with your Provider directly for plan details and pricing." data-open="false">
